1. Our Agreement:To complete your order, we require full payment for the goods. Upon receiving your order, we’ll send a confirmation email to the address provided. Acceptance occurs upon dispatch of your order, establishing a legally binding contract between us.
  2. Pricing:2.1. The prices for goods are listed on our website.
    2.2. Additional charges apply for delivery, and delivery may be unavailable in certain locations. Visit our website for delivery charges. If you reside outside the EU, please contact us for delivery rates.
    2.3. Deliveries to non-EU countries may incur local taxes and restrictions, the responsibility of the importer. Prior to ordering, verify with your country’s authorities. Any customs clearance fees are your responsibility; consult your local customs office for details.
    2.4. While we strive for accurate pricing on our website, errors may occur. If an error is discovered, we’ll promptly notify you to confirm whether you still wish to proceed with the purchase or cancel the order.
  3. Payment:3.1. Ensure the accuracy of all information provided for ordering goods, including credit or debit card details and sufficient funds.
    3.2. Credit and debit cards are debited upon dispatch, with authorization upon order receipt for security. Please note that pre-authorizations may temporarily restrict funds in your account. These authorizations are item-specific and may not transfer between items, potentially affecting available funds for several days.
    3.3. To expedite service, we bank cheques or postal orders upon receipt.
    3.4. Orders must be paid in full prior to dispatch; cash on delivery is not available.
  4. Products:4.1. We make every effort to describe products accurately; however, we reserve the right to modify specifications without notice.
    4.2. Product images are for illustration purposes and may not precisely match the received item. Colors, unless specified, may differ.
    4.3. Bird type recommendations are guidance only and may not be suitable for every bird.
    4.4. Product dimensions are believed accurate but may vary due to factors like natural materials.
    4.5. While we strive for product safety, inspect items upon receipt and notify us of any issues in writing. We recommend close supervision when using products containing certain materials.
  5. Registration:5.1. Upon registration completion, select a password (your username is your email). You’re responsible for actions taken under your username and password. Safeguard your password and refrain from sharing it. If compromised, change it immediately. Username transfer or sale is prohibited.
    5.2. Notify us promptly of any changes to your supplied details.
  6. Your Right to Cancel:6.1. Unhappy with a purchase? Return it within one month for a refund.
    6.2. This guarantee complements your legal right under consumer rights directives, allowing cancellation within 14 days without reason.
    6.3. Custom-made, special order, or perishable goods are non-returnable. For queries on return eligibility, contact us.
    6.4. Returned goods must be unused, unopened, and in original packaging. Include the returns note provided with your order.
    6.5. Notify us in writing to cancel your contract, such as completing the returns note.
    6.6. If goods are received before cancellation, return them to our address at your cost and risk. If already processed for delivery, refrain from unpacking and return them to us promptly.
    6.7. Upon cancellation notification, we’ll refund the amount paid for the goods, provided they’re returned in their original condition. Failure to return goods or cover delivery costs allows us to deduct recovery costs.
    6.8. Carriage charges may be deducted from refunds, except as specified.
    6.9. Contact us for returns authorization, especially for large or bulky returns.
    6.10. Refunds are made to the original payment method. Cheque payments are refunded upon clearance, and PayPal payments to the same PayPal account. 6.11. Your statutory rights remain unaffected.
  7. Our Right to Cancel:7.1. We reserve the right to cancel the contract if:
    7.1.1. Insufficient stock is available;
    7.1.2. Delivery is unavailable to your area; or
    7.1.3. Goods are listed incorrectly due to a mistake.
    7.2. In case of contract cancellation, we’ll notify you promptly and refund any deducted amounts. 7.3. We’re not liable for additional compensation beyond refunds for consequential loss, inconvenience, or disappointment.
  8. Goods Delivery:8.1. We’ll deliver to the address provided at the time of order.
    8.2. Delivery occurs as soon as possible, typically within 30 days, unless otherwise agreed.
    8.3. In-stock orders typically arrive within 3-5 working days. Temporarily out-of-stock items are usually back-ordered.
    8.4. If part of your order is delayed, we’ll wait to dispatch until all items are available, unless instructed otherwise.
    8.5. Priority, Saturday, and Sunday deliveries are available; check our website for details.
    8.6. Upon delivery, you assume ownership and risk of goods.
  9. Liability:9.1. Notify us in writing of any issues with delivered goods within 10 working days.
    9.2. If goods aren’t received within 30 days, notify us in writing within 40 days.
    9.3. Our obligation, upon notification, includes rectifying shortages, defects, or non-delivery, by replacement, repair, or refund.
    9.4. We’re not liable for indirect or consequential losses, except as required by law.
    9.5. Ensure compliance with all regulations and laws concerning goods purchased.
    9.6. Collection or replacement due to export or relocation is limited to the original delivery address.
    9.7. Your statutory rights remain unaffected, including rights related to negligence.
    9.8. Our website is provided without guarantees; internet use carries inherent risks.
    9.9. We retain rights and remedies for any breach of conditions.
  10. Notices:All communication must be in writing and sent to our contact address. You consent to electronic communications from us, fulfilling legal requirements.
  11. Events Beyond Our Control:
    We’re not liable for failure to deliver goods or delays caused by events beyond our control, including industrial disputes or natural disasters.
  12. Invalidity:If any provision of these terms is unenforceable, the remaining provisions remain valid.
  13. Privacy:You agree to our privacy policy terms, available on our website or upon request.
  14. Third-Party Rights:Except for specified parties, third parties have no rights under this agreement.
  15. Governing Law:This agreement is governed by English law, with disputes resolved in English courts.
  16. Entire Agreement:These terms, along with current website details, constitute our entire agreement regarding goods supply.
  17. Changes:
    We reserve the right to modify our website, policies, and terms without notice. Invalid or unenforceable conditions won’t affect the remaining terms.
  18. Registered Office:
    African Grey Parrots is a trading name of Alabama Pet Company Ltd, with a registered office at the provided address.