Free Returns – 90 Day Guarantee
Feel confident knowing you can send back any item you’ve purchased, no questions asked. Simply ensure it remains unused, in its original packaging and condition. While standard returns should be initiated within 90 days, perishable items like foods must be returned within 30 days for optimal handling.
Free Returns in 3 Easy Steps
Small and medium parcels (up to 15kg) can be returned for FREE at any Post Office.
1. Prepare your return
Visit www.royalmail.com/returns follow the instructions and print a free returns label.
Top Tip: Remove the letters ‘SO’ from the beginning of your order number when inputting your details on the Royal Mail website.
2. Post Your Return
Drop your parcel off at any Post Office. Make sure your items are securely wrapped and your parcel contains all the information requested. Remember to ask for a receipt as proof of sending.
3. We’ll do the restUpon completion of the return processing, expect to receive an email notification. Rest assured, all approved returns will be reimbursed through the original payment method. Kindly be aware that refunds may require 3 to 5 business days (Monday to Friday, excluding bank holidays) to reflect in your account.
*This guarantee is in addition to your legal right under the EC Directive on Consumer Rights to cancel an order within 14 working days without a reason. Your statutory rights are not affected.
Returns and Frequently Asked Questions
More Ways to Return
You can return the item using a courier of your choice – we’d recommend using a trackable service with insurance. Our return address is:
Northern Parrots, Havana House, Cuba Estate, Bolton Road North, Ramsbottom, Bury, BL0 0NE
Please note we do not provide a refund for postage charges.
How do I return a large or heavy item?
For larger items or those exceeding 15kg, collection from your location is necessary. Please be advised that a collection fee is applicable for any items you wish to return. The minimum charge stands at £15 (with cages incurring higher costs). For additional details and assistance, feel free to reach out to us. We’re here to help!
What should I do if I receive an incorrect item?
Please contact us straightaway, we will do our utmost to resolve this as quickly as possible with minimal inconvenience. We will arrange for a return at our expense and provide a replacement or refund.
What should I do if I receive an item that is damaged?
Please accept our apologies if you have received a damaged item, we do take care to prevent damage of goods in transit. Please contact our customer service team as soon as possible at 5107792612 so we can resolve the issue.
Please Note: We review each case individually and in some cases we may require further information, such as pictures, so we can choose the best course of action.
Can I exchange an item?
Unfortunately, we are unable to offer an exchange service at this time.
Will you refund my return postage costs?
Enjoy complimentary returns within the UK through Royal Mail. Opting for an alternative return method means we won’t cover postage expenses for unwanted or unneeded items. You’ll be responsible for these costs, so we suggest using a delivery service that provides insurance for the item’s value.